Analysis of the quality of service of small and medium size hotel companies in Bucaramanga and its metropolitan area

In recent years, the hotel industry has been facing an increment of travelers willing to enjoy better conditions in tourist destinations. The demanding changes in tourist preferences, and the increasing range of offers that they find to meet their needs, has made the hotel industry to focus its atte...

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Detalles Bibliográficos
Autores Principales: Monsalve Castro, Carolina, Hernández Rueda, Sonia Isabel
Formato: Online
Lenguaje:Español (Spanish)
Publicado: Facultad de Administración de Empresas 2015
Acceso en línea:https://revistas.uexternado.edu.co/index.php/sotavento/article/view/4687