The transformative value of a service experience = El valor transformacional de una experiencia de servicio
Abstract: The pursuit of upward social transformation through service design and practice demands rigorous thinking about what this kind of change looks like and how it comes about. To advance these two goals, this study conceptualizes transformative value, defined as a social dimension of value cr...
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| Formato: | Artículo (Article) |
| Lenguaje: | Desconocido (Unknown) |
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Journal of Service Research; Vol. 18, No. 3
2015
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| Acceso en línea: | http://babel.banrepcultural.org/cdm/ref/collection/p17054coll23/id/809 |