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The digital Experience as a key IT factor = L’expérience digitale, un enjeu incontournable

The communications services market is undergoing a transition as the growing interconnection of providers is diminishing the importance of coverage as a differentiator, and shifting the focus to the value-added service portfolio and customer experience. At the same time, new options are emerging to...

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Detalles Bibliográficos
Autor Principal: Abella Afanador, Luisa Fernanda
Formato: Trabajo de grado (Bachelor Thesis)
Lenguaje:Desconocido (Unknown)
Publicado: 2011
Materias:
Customer centric; Customer experience; Internet; IT Service Managemente (ITSM); Experiencia del usuario; ITSM; Portales web; Usuario como principal objetivo; Web portals
Tecnología; Tecnología / Ingeniería y operaciones afines
Acceso en línea:http://babel.banrepcultural.org/cdm/ref/collection/p17054coll23/id/7
id ir-p17054coll23-7
recordtype dspace
spelling ir-p17054coll23-72020-09-29 The digital Experience as a key IT factor = L’expérience digitale, un enjeu incontournable Abella Afanador, Luisa Fernanda The communications services market is undergoing a transition as the growing interconnection of providers is diminishing the importance of coverage as a differentiator, and shifting the focus to the value-added service portfolio and customer experience. At the same time, new options are emerging to deliver optimized technologies for the IT service management framework within the internet sphere.  Orange Business Services, communications service provider, develops and understands together with Accenture consultants, both clients needs and customer experience strategies for deploying an improved management service portal. The process to enable this competitive strategy for OBS includes the research of new tends in technology, the comprehension of customers expectations and needs, and the introduction of the evolutions that competitors are implementing within the market. Customer centric; Customer experience; Internet; IT Service Managemente (ITSM); Experiencia del usuario; ITSM; Portales web; Usuario como principal objetivo; Web portals Tecnología; Tecnología / Ingeniería y operaciones afines 2011 PDF Tesis FRE - Francés Colfuturo © Derechos reservados del autor http://babel.banrepcultural.org/cdm/ref/collection/p17054coll23/id/7
institution Biblioteca Virtual Banco de la República - Colecciones digitales
collection Custom
language Desconocido (Unknown)
topic Customer centric; Customer experience; Internet; IT Service Managemente (ITSM); Experiencia del usuario; ITSM; Portales web; Usuario como principal objetivo; Web portals
Tecnología; Tecnología / Ingeniería y operaciones afines
spellingShingle Customer centric; Customer experience; Internet; IT Service Managemente (ITSM); Experiencia del usuario; ITSM; Portales web; Usuario como principal objetivo; Web portals
Tecnología; Tecnología / Ingeniería y operaciones afines
Abella Afanador, Luisa Fernanda
The digital Experience as a key IT factor = L’expérience digitale, un enjeu incontournable
description The communications services market is undergoing a transition as the growing interconnection of providers is diminishing the importance of coverage as a differentiator, and shifting the focus to the value-added service portfolio and customer experience. At the same time, new options are emerging to deliver optimized technologies for the IT service management framework within the internet sphere.  Orange Business Services, communications service provider, develops and understands together with Accenture consultants, both clients needs and customer experience strategies for deploying an improved management service portal. The process to enable this competitive strategy for OBS includes the research of new tends in technology, the comprehension of customers expectations and needs, and the introduction of the evolutions that competitors are implementing within the market.
format Trabajo de grado (Bachelor Thesis)
author Abella Afanador, Luisa Fernanda
author_facet Abella Afanador, Luisa Fernanda
author_sort Abella Afanador, Luisa Fernanda
title The digital Experience as a key IT factor = L’expérience digitale, un enjeu incontournable
title_short The digital Experience as a key IT factor = L’expérience digitale, un enjeu incontournable
title_full The digital Experience as a key IT factor = L’expérience digitale, un enjeu incontournable
title_fullStr The digital Experience as a key IT factor = L’expérience digitale, un enjeu incontournable
title_full_unstemmed The digital Experience as a key IT factor = L’expérience digitale, un enjeu incontournable
title_sort digital experience as a key it factor = l’expérience digitale, un enjeu incontournable
publishDate 2011
url http://babel.banrepcultural.org/cdm/ref/collection/p17054coll23/id/7
_version_ 1682459875449241600
score 12,131701

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