A GUIDE FOR THE IMPLEMENTATION OF A QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM-SIZED BUSINESS

The main purpose of this research was to develop a guide for the implementation of the Quality Management System (QMS), based on the small and mediumsized business NTC-ISO 9001:2008. Seven small and medium-sized Colombian companies having a quality management system took part in the research to lear...

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Detalles Bibliográficos
Autores Principales: Erazo Ñañez, Leydy Aleen, Acevedo Rey, Julián Roberto, Guzmán Castro, Luis Gabriel, Rodríguez Bareño, Andrea Patricia
Formato: Artículo (Article)
Lenguaje:Español (Spanish)
Publicado: Universidad Santo Tomás / Instituto Colombiano de Normas Técnicas y Certificación ICONTEC 2010
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