Innovation for Value Creation in Quality Processes

This refl ection paper presents the concepts and criteria needed to develop value-generating processes supported on innovation and quality processes with a convergent system approach, which allows managing knowledge in order to create customer satisfaction with practical methodologies in contexts wh...

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Detalles Bibliográficos
Autor Principal: Fontalvo Herrera, Tomás
Lenguaje:Español (Spanish)
Publicado: Universidad Libre 2013