Call Centers and their projection in Colombia

The call and contact centers constitute models of managerial organization nowadays with characteristic very attractive for the specialists of the economic evolution. In this article it shows up a global vision of the topic but specifying in different perspectives of the same one, and also contemplat...

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Detalles Bibliográficos
Autor Principal: Diago Paternina, Federico
Formato: Artículo (Article)
Lenguaje:Español (Spanish)
Publicado: Universidad Libre 2011
Acceso en línea:http://hdl.handle.net/10901/14338