Evaluation of the service quality perceived in the hotels of quibdó

The purpose of this research is to know the perception of the service quality that the clients of the Quibdó  city hotels have.  SERVPERF  will be  used as scale  of measurement. The research  is divided into five sections. First, we will concept...

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Detalles Bibliográficos
Autores Principales: Duque Oliva, Edison Jair, Palacios Palacios, Deison
Formato: Artículo (Article)
Lenguaje:Español (Spanish)
Publicado: Universidad Libre 2017