Measuring perceived service quality by servqual tool in coffee shops in santander, colombia
The degree of complexity and sophistication of the coffee shops globally, coupled with the arrival of these to the country, requires the transformation of the product - client relationship, addressing mainly to the client - service relationship, focusing on quality of service perceived by the custom...
| Autores Principales: | , , , |
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| Formato: | Artículo (Article) |
| Lenguaje: | Español (Spanish) |
| Publicado: |
Universidad Libre
2015
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| Materias: |