Contrasting between expectations and perceptions of service quality in the public bus transport system in Bogotá

"Seeking to contribute to the field of management, and particularly to decision makers on public mobility policies, this article measures the perception of users of Bogotá's Integrated Public Transport System (SITP) in what has to do with the service quality. Using the Servqual approach, t...

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Detalles Bibliográficos
Autores Principales: Vega Camacho O.H., Rivera-Rodríguez H.-A., Malaver Rojas N.
Formato: Artículo (Article)
Lenguaje:Inglés (English)
Publicado: Revista Espacios 2017
Materias:
Acceso en línea:https://repository.urosario.edu.co/handle/10336/23970