Use of simulation in a service desk of an oilfield services company

"Service desks over the years have become an integral part of most businesses, whether telecommunications, industrial, banking, health, etc. That is why today the management of these companies face major challenges such as the proper planning of the agents, skills, processing times, breaks etc....

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Detalles Bibliográficos
Autores Principales: Carabalí-Sánchez L., Méndez-Giraldo G.A., Franco C.
Formato: Objeto de conferencia (Conference Object)
Lenguaje:Inglés (English)
Publicado: Springer Verlag 2016
Materias:
Acceso en línea:https://repository.urosario.edu.co/handle/10336/23744
https://doi.org/10.1007/978-3-319-50880-1_14