Measuring the Performance of Maintenance Service Outsourcing

"The aims of this paper are (1) to identify the characteristics of maintenance service providers that directly impact maintenance service quality, using 18 independent covariables; (2) to quantify the change in risk these covariables present to service quality, measured in terms of equipment tu...

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Detalles Bibliográficos
Autores Principales: "Cruz, Antonio Miguel, Rincon, Adriana Maria Rios, Haugan, Gregory L."
Formato: Artículo (Article)
Lenguaje:Inglés (English)
Publicado: 2013
Materias:
Acceso en línea:https://repository.urosario.edu.co/handle/10336/23553
https://doi.org/10.2345/0899-8205-47.6.524