The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia
Quality of drinking water service is considered in two dimensions: Tangibles (measured by sediment, taste, smell, and color) and reliability (measured by service continuity). Using a large and unique household-level dataset, we study important factors that are related to these dimensions in the Colo...
| Autores Principales: | , , |
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| Formato: | Artículo (Article) |
| Lenguaje: | Inglés (English) |
| Publicado: |
IWA Publishing
2016
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| Materias: | |
| Acceso en línea: | https://repository.urosario.edu.co/handle/10336/23485 https://doi.org/10.2166/wp.2016.123 |