The determinants of two-dimensional service quality in the drinking water sector - Evidence from Colombia

Quality of drinking water service is considered in two dimensions: Tangibles (measured by sediment, taste, smell, and color) and reliability (measured by service continuity). Using a large and unique household-level dataset, we study important factors that are related to these dimensions in the Colo...

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Detalles Bibliográficos
Autores Principales: Li, Fan, Wang, Wei, Ramírez, Luis Hernando Gutiérrez
Formato: Artículo (Article)
Lenguaje:Inglés (English)
Publicado: IWA Publishing 2016
Acceso en línea: