A new method based on fuzzy logic to evaluate the contract service provider performance

"This paper puts forward a fuzzy inference system for evaluating the service quality performance of service contract providers. An application service provider (ASP) model for computerized maintenance management was used in establishing common performance indicators of the quality of service. T...

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Detalles Bibliográficos
Autores Principales: "Miguel, C. A., Barr, C., Moreno, M. J. L."
Formato: Artículo (Article)
Lenguaje:Inglés (English)
Publicado: 2008
Acceso en línea:https://repository.urosario.edu.co/handle/10336/22395