Motivating bureaucrats with non-monetary incentives when state capacity is weak : Evidence from large-scale field experiments in Peru
We study how non-monetary incentives, motivated by recent advances in behavioral economics, affect civil servant performance in a context where state capacity is weak. We collaborated with a government agency in Peru to experimentally vary the content of text messages targeted to civil servants in c...
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| Formato: | Documento de trabajo (Working Paper) |
| Lenguaje: | Inglés (English) |
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2018
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| Acceso en línea: | http://repository.urosario.edu.co/handle/10336/18934 |
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ir-10336-18934 |
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ir-10336-189342019-09-19T12:37:54Z Motivating bureaucrats with non-monetary incentives when state capacity is weak : Evidence from large-scale field experiments in Peru Dustan, Andrew Maldonado, Stanislao Hernandez-Agramont, Juan Manuel State capacity Non-monetary incentives Civil servants Administración pública Funcionarios públicos Comportamiento organizacional Incentivos C93, D73, O15 We study how non-monetary incentives, motivated by recent advances in behavioral economics, affect civil servant performance in a context where state capacity is weak. We collaborated with a government agency in Peru to experimentally vary the content of text messages targeted to civil servants in charge of a school maintenance program. These messages incorporate behavioral insights in dimensions related to information provision, social norms, and weak forms of monitoring and auditing. We find that these messages are a very cost-effective strategy to enforce compliance with national policies among civil servants. We further study the role of social norms and the salience of social benefits in a follow-up experiment and explore the external validity of our original results by implementing a related experiment with civil servants from a different national program. The findings of these new experiments support our original results and provide additional insights regarding the context in which these incentives may work. Our results highlight the importance of carefully designed non-monetary incentives as a tool to improve civil servant performance when the state lacks institutional mechanisms to enforce compliance. 2018-12-22 2019-01-28T13:21:04Z info:eu-repo/semantics/workingPaper info:eu-repo/semantics/publishedVersion http://repository.urosario.edu.co/handle/10336/18934 eng Atribución-NoComercial-SinDerivadas 2.5 Colombia http://creativecommons.org/licenses/by-nc-nd/2.5/co/ info:eu-repo/semantics/openAccess application/pdf |
| institution |
EdocUR - Universidad del Rosario |
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DSpace |
| language |
Inglés (English) |
| topic |
State capacity Non-monetary incentives Civil servants Administración pública Funcionarios públicos Comportamiento organizacional Incentivos C93, D73, O15 |
| spellingShingle |
State capacity Non-monetary incentives Civil servants Administración pública Funcionarios públicos Comportamiento organizacional Incentivos C93, D73, O15 Dustan, Andrew Maldonado, Stanislao Hernandez-Agramont, Juan Manuel Motivating bureaucrats with non-monetary incentives when state capacity is weak : Evidence from large-scale field experiments in Peru |
| description |
We study how non-monetary incentives, motivated by recent advances in behavioral economics, affect civil servant performance in a context where state capacity is weak. We collaborated with a government agency in Peru to experimentally vary the content of text messages targeted to civil servants in charge of a school maintenance program. These messages incorporate behavioral insights in dimensions related to information provision, social norms, and weak forms of monitoring and auditing. We find that these messages are a very cost-effective strategy to enforce compliance with national policies among civil servants. We further study the role of social norms and the salience of social benefits in a follow-up experiment and explore the external validity of our original results by implementing a related experiment with civil servants from a different national program. The findings of these new experiments support our original results and provide additional insights regarding the context in which these incentives may work. Our results highlight the importance of carefully designed non-monetary incentives as a tool to improve civil servant performance when the state lacks institutional mechanisms to enforce compliance. |
| format |
Documento de trabajo (Working Paper) |
| author |
Dustan, Andrew Maldonado, Stanislao Hernandez-Agramont, Juan Manuel |
| author_facet |
Dustan, Andrew Maldonado, Stanislao Hernandez-Agramont, Juan Manuel |
| author_sort |
Dustan, Andrew |
| title |
Motivating bureaucrats with non-monetary incentives when state capacity is weak : Evidence from large-scale field experiments in Peru |
| title_short |
Motivating bureaucrats with non-monetary incentives when state capacity is weak : Evidence from large-scale field experiments in Peru |
| title_full |
Motivating bureaucrats with non-monetary incentives when state capacity is weak : Evidence from large-scale field experiments in Peru |
| title_fullStr |
Motivating bureaucrats with non-monetary incentives when state capacity is weak : Evidence from large-scale field experiments in Peru |
| title_full_unstemmed |
Motivating bureaucrats with non-monetary incentives when state capacity is weak : Evidence from large-scale field experiments in Peru |
| title_sort |
motivating bureaucrats with non-monetary incentives when state capacity is weak : evidence from large-scale field experiments in peru |
| publishDate |
2018 |
| url |
http://repository.urosario.edu.co/handle/10336/18934 |
| _version_ |
1645142340100161536 |
| score |
12,139156 |